For lost package
Package lost during the ordinary shipment period can be treated with full refund.

For the customs clearean
we have many methods and experiences, so your package is always  safe and 99% of the orders are safe for delivery. Here i would like to talk about the exceptions:

1, If the package have problem in our country Customs, we will be responsible and will resend all orders for free, you will not need to pay any other charges.

2, But if your package is held by your country Customs, you will need to contact the Customs of your country, and work with them on how to make your orders release from your country Customs. we will NOT be responsible in these cases, we can do nothing upon this. and your money will NOT be refunded, because we do have shipped the orders in time and paid for the shipping charges.

For quality problem
Order paid by voucher can only be issued with exchange requisition in the event of finding quality problem in 15 days from the date products received. Please ensure the product is unused and head back to the designated address after the acquiring of RMA. A new order with the same merchandise will be replaced as long as received the returning package if reaching to the agreement of item exchange. The providing of tracking information after dispatching the package to the returning address is appreciated.